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Third Quarter 2008 Customer Satisfaction Survey Results

Business Electronics in the News

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market!  You know how good our service is because only Business Electronics surveys every one of our customers' key operators after every service visit and publishes the results.

Here are the responses for the year through the end of the third quarter:

January – September 2008

1. Recent service visit completed to their satisfaction? – 99.0% “Yes”

2. Technician arrived in a timely fashion? – 99.5% “Yes”

3. How well did the technician represent our company? 1 to 5 scale

Most frequent response: 5 “Excellent”

Average score: 4.83

4. How is our overall service department performance? 1 to 5 scale

Most frequent response: 5 “Excellent”

Average score: 4.77

Select comments:

"We love the way you take care of us and all our needs."

"...very professional, courteous, knowledgeable and precise..."

"You guys do a great job keeping us happy!"

 "We have always received excellent service from you."

"Thank you for the quick response to our calls and for the friendliness and efficiency of your technicians."

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

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